At E-Motive Fitness, we know that one of the biggest concerns regarding mail order purchases is the reliability of the courier that delivers your order to your door. We also firmly believe that our own service is only as good as that of the company that we rely on to deliver your parcel, and for both of these reasons we are constantly monitoring the performance and service of all the couriers we use to make sure that you are getting the best possible delivery options for a hassle-free order from start to finish.

We currently use 3 different couriers, depending on the weight of the parcel, and the region in which you live. You can request to have your parcel delivered to any address you wish (home, work, parents, friends etc) and all of our couriers can take notes on the parcel to leave with neighbours if you are out, or to leave the parcel in a secure place if nobody can sign for it, this can be arraged through the "delivery details" on the website. However, we do want to stress that if the parcel is left secure, unfortunately it does invalidate ANY insurance on the parcel, so PLEASE only use this as a last resort option since should the worst happen, there is then nothing more we can do.

For all items under 1kg, we use Royal Mail. These offer the widest coverage of any company in the UK, as well as promising a 98% next day delivery rate on their 1st class postal service. This can be further backed up with their Recorded delivery option (this will guarantees a signature on delivery) which is FREE on any order of over £35.99, and costs £1.99 for any order under this value. For next day orders under 1kg, we use Royal Mail Special Delivery, which not only insures your order to a value of £250 if needed, but also promises delivery before 1pm the following day.

For items over 1kg, we have to use a courier as it becomes the most cost-effective option all-round. Currently, our main courier is ParcelForce. This is due to their flexibility, meaning, should you not be home when they attempt the first delivery, they will leave a card so that you can contact them and arrange a redelivery for a more convenient time - you can either call them direct, or call us and we will be happy to sort any problems out with them on your behalf. Remember, If for any reason you feel that you may need the parcel to be left with a neighbor or at your back door just let us know when making your order .

Finally, we accept that unfortunately there may sometimes be occasions when, for some reason, there is a problem with delivery. It may arrive late; it may arrive damaged; it may not arrive at all. In any of these cases, we will endeavor to ensure that a replacement is arranged with the absolute minimum of fuss for you, and that you get a full refund for any postage you have paid. Incorrect delivery information as stated by the customer is the responsibility of the customer, who will be charged £9.99 if we make a collection on their behalf.

We would like to say that it is the customers responsibility to ensure that they are present to sign for the parcel.  In no way can E-Motive Fitness Ltd or ParcelForce be held liable for failed deliveries unless either of those parties has been negligent in their duty to deliver. In addition I regret that ParcelForce staff (drivers, depot staff or account managers) will not be able to call the customer under any circumstances this is company policy of ParcelForce and applies nationwide to all ParcelForce staff.

The E-Motive staff and myself would like to thank you for visiting the website and wish you a fuss free shop. If there is anything at all that we can do for you, please don't hesitate to contact us.

Kind Regards and happy shopping

The E-Motive Fitness Team
E-Motive Fitness Ltd

Returns policy

We at E-Motive Fitness due to our exceptional customer service records have implemented a full and conclusive returns policy, which isn't exhaustive in content so feel free to contact us with any queries.

We know that you will be pleased with your purchases from E-Motive Fitness. However, there may be occasions when you will need to return items to us.

Items Damaged in Transit

If any items were damaged in transit, we ask that you report it to us within 7 working days. If the items are visibly damaged on receipt, its best to sign the carriers delivery note accordingly. Items should be returned in their original packaging complete with all accessories and documentation.

Once received back into our Storage, we will issue a replacement or full refund to you via your original payment method and reimburse your reasonable return carriage costs.

Items Faulty on Arrival

If your items are faulty on arrival, you have 14 calendar days in which to inform us of the fault. Items should be returned in their original packaging complete with all accessories and documentation. Once we have verified the fault, we will issue a replacement or full refund to you via your original payment method and reimburse your reasonable return carriage costs. We test returned items, and if a returned item is found not to be faulty by our quality control we will return the item to you, in this instance you will be liable for the return carriage.

If you change your mind

If you have simply changed your mind about any item ordered and you wish to return it, then in line with the Distance Selling Regulations (DSR) you can do so provided you inform us of your decision within 10 days of receipt.

The item must not be used and must be as new when returned to us. Once you have informed us that you wish to return goods under the DSR, you have 28 calendar days to do so, at your own expense. Once the item is received at our premises, we will issue a full refund for the product to your original payment method minus our original shipping and handling costs at £7.99. Please note this policy has some limitations and does not apply to trade customers.